# Client Support

You have been invited to open a secure support session as part of an active Christ IT engagement. Only proceed if you are on the phone with Christ IT. This software can allow me to view your screen and control your mouse with your permission.

### Assistant

Windows Support Tool

Best for active consulting sessions. Does not install a permanent service.

Download Assistant
"I Don't See It?"

The Assistant runs in the System Tray (bottom right, near the clock).

1. Click the Up Arrow (^) to expand your icons.
2. Look for a Gray Server Icon with a tiny Gold Lock.
3. Right-click that icon if you need to close the connection manually.

### Windows Agent

Unattended Access

Installs a background service for ongoing management. Best for servers.

Download 64-bit
32-bit ARM64
Blocked by SmartScreen?

Windows may try to protect you because this is a custom-built tool. Follow these steps to allow it:

1. When the blue window appears, click the "More Info" text link.
2. A new button will appear at the bottom. Click "Run Anyway".

### macOS

Apple Support

Select your Mac processor type below.

Apple Silicon (M1/M2/M3) Intel Mac (Older)
"Unidentified Developer"?

To bypass the security warning:

1. Open your Downloads folder.
2. Right-Click (or Control-Click) the installer file.
3. Select Open from the menu.
4. Click Open in the warning box.

### Linux / BSD

Terminal Script

Paste this command into your terminal (requires sudo/root).

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### Android

Mobile Support
Scan for Play Store

Search for "MeshCentral Agent" on the Play Store.

Open Play Store

### Before We Connect

Please ensure you have spoken with Jason directly before downloading these tools. Unsolicited connection requests will be rejected for security.

- Close Personal Files: Please close any sensitive banking or personal documents.
- Stay Online: Do not close the laptop lid or disconnect from Wi-Fi.
- I Am Here: You will be able to see my mouse moving. You can take back control at any time by moving your mouse.

## Active Clients

Use By Request Only

This page is for scheduled support during consulting work, assessment follow-up, or approved client troubleshooting. If you are not already working with Christ IT, please call first.