Phase 5 reputation governance

config/reputation.php

@@ -0,0 +1,27 @@
+<?php
+
+return [
+    'review_edit_window_hours' => env('TSE_REVIEW_EDIT_WINDOW_HOURS', 48),
+
+    'definitions' => [
+        'buyer_to_provider' => [
+            'overall' => 'Overall experience with the provider on this work order.',
+            'communication' => 'Clear, timely, professional updates before, during, and after the job.',
+            'preparedness' => 'Arrived ready with the tools, access details, and context reasonably required by the posted scope.',
+            'workmanship' => 'Quality and correctness of the technical work performed.',
+            'timeliness' => 'Arrival, progress, and closeout timing compared with the agreed schedule.',
+            'closeout_quality' => 'Photos, notes, test results, and deliverables were complete and useful.',
+            'professionalism' => 'Conduct with the buyer, site contact, end client, and platform participants.',
+        ],
+        'provider_to_buyer' => [
+            'overall' => 'Overall experience with the buyer on this work order.',
+            'communication' => 'Clear, timely, professional communication from buyer or dispatch.',
+            'scope_accuracy' => 'The actual onsite request matched the posted and agreed scope.',
+            'payment_reliability' => 'Payment terms, approvals, and closeout expectations were clear and fair.',
+            'contact_availability' => 'Listed contacts and escalation paths were reachable during the work window.',
+            'schedule_reasonableness' => 'Schedule, appointment window, duration, and urgency were reasonable for the work.',
+            'support_responsiveness' => 'Buyer-side technical or dispatch support responded when needed.',
+            'closeout_fairness' => 'Approval, evidence review, and closeout requirements were handled fairly.',
+        ],
+    ],
+];