Phase 5 reputation governance
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Codex
@@ -36,5 +36,43 @@
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@endforeach
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</div>
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</section>
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<section class="rounded border bg-white p-6">
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<h3 class="font-semibold">Reported reviews</h3>
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<p class="mt-1 text-sm text-gray-600">Reported reviews stay visible as moderation records. Hiding a review removes it from normal participant view without deleting the audit trail.</p>
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<div class="mt-4 space-y-4">
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@forelse ($reportedReviews as $review)
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<div class="rounded border bg-gray-50 p-4 text-sm">
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<div class="flex flex-col gap-3 lg:flex-row lg:items-start lg:justify-between">
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<div>
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<p class="font-semibold">
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<a class="text-indigo-600" href="{{ route('work-orders.show', $review->workOrder) }}">{{ $review->workOrder->jobPost->title }}</a>
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</p>
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<p class="mt-1 text-gray-600">
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{{ $review->reviewer->name }} rated {{ $review->reviewee->name }} {{ $review->rating }}/5
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| reported by {{ $review->reportedBy?->name ?? 'unknown' }}
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| {{ $review->reported_at?->diffForHumans() }}
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</p>
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<p class="mt-2 whitespace-pre-line text-gray-700">{{ $review->report_reason }}</p>
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</div>
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<form method="POST" action="{{ route('reviews.moderate', $review) }}" class="grid min-w-72 gap-2">
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@csrf
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@method('PATCH')
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<label class="text-xs font-semibold text-gray-600" for="moderation_status_{{ $review->id }}">Moderation status</label>
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<select id="moderation_status_{{ $review->id }}" name="moderation_status" class="rounded-md border-gray-300 text-sm">
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@foreach (\App\Models\Review::MODERATION_STATUSES as $status)
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<option value="{{ $status }}" @selected($review->moderation_status === $status)>{{ ucfirst($status) }}</option>
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@endforeach
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</select>
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<textarea name="moderation_notes" rows="2" class="rounded-md border-gray-300 text-sm" placeholder="Moderation notes">{{ $review->moderation_notes }}</textarea>
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<x-primary-button>Save moderation</x-primary-button>
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</form>
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</div>
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</div>
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@empty
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<p class="text-sm text-gray-600">No reported reviews are waiting for moderation.</p>
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@endforelse
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</div>
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</section>
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</div>
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</x-app-layout>
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@@ -80,7 +80,12 @@
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<h3 class="font-semibold text-slate-950 dark:text-white">Imported profile and review history</h3>
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@forelse ($profile->externalImports as $import)
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<div class="mt-4 rounded-md border border-slate-200 p-4 dark:border-slate-800">
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<p class="font-semibold text-slate-950 dark:text-white">{{ $import->platform }} {{ $import->external_id ? '#'.$import->external_id : '' }}</p>
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<div class="flex flex-wrap items-center gap-2">
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<p class="font-semibold text-slate-950 dark:text-white">{{ $import->platform }} {{ $import->external_id ? '#'.$import->external_id : '' }}</p>
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<x-badge tone="amber">Imported history</x-badge>
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<x-badge tone="slate">{{ $import->status }}</x-badge>
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</div>
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<p class="mt-1 text-xs text-slate-500 dark:text-slate-400">Imported marketplace history is provider-controlled context. It is separate from native TSE reputation unless independently verified later.</p>
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<p class="text-sm text-slate-600 dark:text-slate-400">Rating: {{ $import->rating ?? 'n/a' }} | Reviews: {{ $import->review_count ?? 'n/a' }} | Completed: {{ $import->completed_jobs ?? 'n/a' }}</p>
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<p class="mt-2 whitespace-pre-line text-sm text-slate-700 dark:text-slate-300">{{ $import->notes }}</p>
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<x-attachments :attachments="$import->attachments" />
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@@ -165,24 +165,134 @@
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<section class="tse-panel p-6">
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<h3 class="font-semibold text-slate-950 dark:text-white">Reviews</h3>
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@php
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$reviewType = auth()->id() === $workOrder->buyer_id ? 'buyer_to_provider' : 'provider_to_buyer';
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$definitions = config("reputation.definitions.$reviewType", []);
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$reviewFields = $reviewType === 'buyer_to_provider'
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? [
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'communication_rating' => 'Communication',
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'preparedness_rating' => 'Preparedness',
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'workmanship_rating' => 'Workmanship',
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'timeliness_rating' => 'Timeliness',
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'closeout_quality_rating' => 'Closeout quality',
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'professionalism_rating' => 'Professionalism',
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]
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: [
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'communication_rating' => 'Communication',
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'scope_accuracy_rating' => 'Scope accuracy',
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'payment_reliability_rating' => 'Payment reliability',
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'contact_availability_rating' => 'Contact availability',
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'schedule_reasonableness_rating' => 'Schedule reasonableness',
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'support_responsiveness_rating' => 'Support responsiveness',
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'closeout_fairness_rating' => 'Closeout fairness',
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];
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$fieldDefinitionKeys = [
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'communication_rating' => 'communication',
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'preparedness_rating' => 'preparedness',
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'workmanship_rating' => 'workmanship',
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'timeliness_rating' => 'timeliness',
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'closeout_quality_rating' => 'closeout_quality',
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'professionalism_rating' => 'professionalism',
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'scope_accuracy_rating' => 'scope_accuracy',
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'payment_reliability_rating' => 'payment_reliability',
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'contact_availability_rating' => 'contact_availability',
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'schedule_reasonableness_rating' => 'schedule_reasonableness',
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'support_responsiveness_rating' => 'support_responsiveness',
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'closeout_fairness_rating' => 'closeout_fairness',
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];
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@endphp
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<div class="mt-3 rounded-md border border-sky-200 bg-sky-50 p-4 text-sm text-sky-950 dark:border-sky-900 dark:bg-sky-950/40 dark:text-sky-100">
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<p class="font-semibold">Transparent review rules</p>
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<p class="mt-1">{{ $definitions['overall'] ?? 'Reviews stay five-star based and visible. Category scores explain the evidence instead of hiding it behind a platform score.' }}</p>
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<p class="mt-2 text-xs">Reviews can be edited for {{ config('reputation.review_edit_window_hours', 48) }} hours, responded to by the reviewee, and reported for moderation.</p>
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</div>
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<form method="POST" action="{{ route('reviews.store', $workOrder) }}" class="mt-4 space-y-4">
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@csrf
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<div class="grid gap-4 md:grid-cols-3">
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<x-field name="rating" label="Rating 1-5" type="number" />
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<x-field name="communication_rating" label="Communication 1-5" type="number" />
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<x-field name="scope_accuracy_rating" label="Scope accuracy 1-5" type="number" />
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<x-field name="payment_reliability_rating" label="Payment reliability 1-5" type="number" />
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<x-field name="workmanship_rating" label="Workmanship 1-5" type="number" />
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<x-field name="timeliness_rating" label="Timeliness 1-5" type="number" />
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<div class="grid gap-4 md:grid-cols-2">
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<div class="md:col-span-2">
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<x-field name="rating" label="Overall rating 1-5" type="number" />
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</div>
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@foreach ($reviewFields as $field => $label)
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@php($definitionKey = $fieldDefinitionKeys[$field] ?? null)
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<div>
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<x-field name="{{ $field }}" label="{{ $label }} 1-5" type="number" />
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@if ($definitionKey && ! empty($definitions[$definitionKey]))
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<p class="mt-1 text-xs text-slate-500 dark:text-slate-400">{{ $definitions[$definitionKey] }}</p>
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@endif
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</div>
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@endforeach
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</div>
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<x-field name="body" label="Review" textarea />
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<x-primary-button>Save review</x-primary-button>
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</form>
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@foreach ($workOrder->reviews as $review)
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@php
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$isHidden = $review->moderation_status === 'hidden';
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$categoryValues = [
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'Communication' => $review->communication_rating,
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'Preparedness' => $review->preparedness_rating,
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'Scope' => $review->scope_accuracy_rating,
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'Payment' => $review->payment_reliability_rating,
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'Contact availability' => $review->contact_availability_rating,
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'Schedule' => $review->schedule_reasonableness_rating,
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'Support' => $review->support_responsiveness_rating,
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'Closeout fairness' => $review->closeout_fairness_rating,
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'Workmanship' => $review->workmanship_rating,
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'Timeliness' => $review->timeliness_rating,
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'Closeout quality' => $review->closeout_quality_rating,
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'Professionalism' => $review->professionalism_rating,
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];
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$categoryLine = collect($categoryValues)
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->filter(fn ($value) => $value !== null)
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->map(fn ($value, $label) => "$label $value")
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->implode(' | ');
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@endphp
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<div class="mt-4 rounded-md border border-slate-200 p-4 text-sm dark:border-slate-800">
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<p class="font-semibold text-slate-950 dark:text-white">{{ $review->reviewer->name }} rated {{ $review->reviewee->name }} {{ $review->rating }}/5</p>
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<p class="mt-1 text-slate-600 dark:text-slate-400">Communication {{ $review->communication_rating ?? 'n/a' }} | Scope {{ $review->scope_accuracy_rating ?? 'n/a' }} | Payment {{ $review->payment_reliability_rating ?? 'n/a' }} | Workmanship {{ $review->workmanship_rating ?? 'n/a' }} | Timeliness {{ $review->timeliness_rating ?? 'n/a' }}</p>
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<p class="mt-2 whitespace-pre-line text-slate-700 dark:text-slate-300">{{ $review->body }}</p>
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<div class="flex flex-col gap-2 sm:flex-row sm:items-start sm:justify-between">
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<div>
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<p class="font-semibold text-slate-950 dark:text-white">{{ $review->reviewer->name }} rated {{ $review->reviewee->name }} {{ $review->rating }}/5</p>
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<p class="mt-1 text-slate-600 dark:text-slate-400">{{ str_replace('_', ' ', $review->review_type) }} | {{ $review->created_at->diffForHumans() }}</p>
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</div>
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<div class="flex flex-wrap gap-2">
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@if ($review->moderation_status === 'reported')
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<x-badge tone="amber">Reported</x-badge>
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@elseif ($isHidden)
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<x-badge tone="rose">Hidden</x-badge>
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@else
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<x-badge tone="emerald">Published</x-badge>
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@endif
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@if ($review->editableBy(auth()->user()))
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<x-badge tone="slate">Editable</x-badge>
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@endif
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</div>
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</div>
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@if ($isHidden && ! auth()->user()->hasRole('admin'))
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<p class="mt-3 text-slate-600 dark:text-slate-400">This review is hidden pending moderation.</p>
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@else
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@if ($categoryLine)
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<p class="mt-2 text-slate-600 dark:text-slate-400">{{ $categoryLine }}</p>
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@endif
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<p class="mt-2 whitespace-pre-line text-slate-700 dark:text-slate-300">{{ $review->body }}</p>
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@if ($review->response_body)
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<div class="mt-3 rounded-md bg-slate-50 p-3 dark:bg-slate-950">
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<p class="font-semibold text-slate-950 dark:text-white">Response from {{ $review->reviewee->name }}</p>
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<p class="mt-1 whitespace-pre-line text-slate-700 dark:text-slate-300">{{ $review->response_body }}</p>
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</div>
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@elseif (auth()->id() === $review->reviewee_id || auth()->user()->hasRole('admin'))
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<form method="POST" action="{{ route('reviews.respond', $review) }}" class="mt-3 space-y-3 rounded-md bg-slate-50 p-3 dark:bg-slate-950">
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@csrf
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<x-field name="response_body" label="Public response" textarea />
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<x-secondary-button type="submit">Save response</x-secondary-button>
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</form>
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@endif
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@if (in_array(auth()->id(), [$review->reviewer_id, $review->reviewee_id], true) || auth()->user()->hasRole('admin'))
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<form method="POST" action="{{ route('reviews.report', $review) }}" class="mt-3 space-y-3 border-t border-slate-200 pt-3 dark:border-slate-800">
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@csrf
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<x-field name="report_reason" label="Report this review for moderation" textarea />
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<x-secondary-button type="submit">Report review</x-secondary-button>
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</form>
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@endif
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@endif
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</div>
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@endforeach
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</section>
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