diff --git a/CHANGELOG.md b/CHANGELOG.md
index d252a6b..e370017 100644
--- a/CHANGELOG.md
+++ b/CHANGELOG.md
@@ -21,6 +21,7 @@ This project uses Git as the primary rollback trail. The `.old` convention is re
 - Added the guided imported-history wizard with structured work categories, imported endorsements, operational metrics, selected review excerpts, public visibility controls, proof attachments, and admin verification status.
 - Added post-work provider tag verification so buyers can confirm/dispute observed technician level and declared provider tags after completed work orders, with buyer-endorsed tag evidence shown on provider profiles.
 - Added Phase 11A mobile-safe API actions with versioned work-order endpoints, token ability checks, participant authorization, checklist/status/message/evidence/contact/running-late/schedule/dispute actions, mobile event audit records, optional geolocation evidence, API throttling, and baseline security headers.
+- Added Phase 12A/13A notification and admin governance controls with notification preference UI, event-level notification gating, moderation reports for profiles/jobs/attachments, reusable audit logs, and expanded admin triage panels.
 - Created the Laravel Provider Exchange prototype with Breeze authentication, seeded demo users, and role support for admins, providers, buyers, and hybrid accounts.
 - Added provider and buyer profile management with service areas, profile details, and external profile snapshot records.
 - Added social posts, buyer job posts, provider quotes, quote revisions, quote decline flow, and buyer quote acceptance.
@@ -43,6 +44,7 @@ This project uses Git as the primary rollback trail. The `.old` convention is re
 - `php artisan test` passed under Windows PHP with 49 tests and 239 assertions after the guided imported-history wizard.
 - `php artisan test` passed under Windows PHP with 51 tests and 256 assertions after post-work provider tag verification.
 - `php artisan test` passed under Windows PHP with 55 tests and 285 assertions after Phase 11A mobile API and security hardening.
+- `php artisan test` passed under Windows PHP with 57 tests and 301 assertions after Phase 12A/13A notification preferences and admin governance.
 - `npm run build` passed with a production Vite build.
 - `https://christit.com/tse/login` loads publicly.
 - Seeded admin login succeeds on `https://christit.com/tse` and reaches `/tse/dashboard`.
diff --git a/app/Http/Controllers/AdminController.php b/app/Http/Controllers/AdminController.php
index 933e763..9ff92e2 100644
--- a/app/Http/Controllers/AdminController.php
+++ b/app/Http/Controllers/AdminController.php
@@ -3,9 +3,11 @@
 namespace App\Http\Controllers;
 
 use App\Models\Attachment;
+use App\Models\AuditLog;
 use App\Models\Dispute;
 use App\Models\ExternalProfileImport;
 use App\Models\JobPost;
+use App\Models\ModerationReport;
 use App\Models\Review;
 use App\Models\User;
 use App\Models\WorkOrder;
@@ -40,6 +42,15 @@ class AdminController extends Controller
                 ->latest()
                 ->limit(10)
                 ->get(),
+            'moderationReports' => ModerationReport::with('reporter', 'reportable')
+                ->whereIn('status', ['open', 'reviewing'])
+                ->latest()
+                ->limit(15)
+                ->get(),
+            'auditLogs' => AuditLog::with('actor', 'auditable')
+                ->latest()
+                ->limit(20)
+                ->get(),
         ]);
     }
 }
diff --git a/app/Http/Controllers/Api/V1/WorkOrderActionController.php b/app/Http/Controllers/Api/V1/WorkOrderActionController.php
index c6ab892..c980ad6 100644
--- a/app/Http/Controllers/Api/V1/WorkOrderActionController.php
+++ b/app/Http/Controllers/Api/V1/WorkOrderActionController.php
@@ -4,6 +4,7 @@ namespace App\Http\Controllers\Api\V1;
 
 use App\Http\Controllers\Controller;
 use App\Models\Dispute;
+use App\Models\AuditLog;
 use App\Models\JobPost;
 use App\Models\WorkOrder;
 use App\Models\WorkOrderChangeRequest;
@@ -97,6 +98,7 @@ class WorkOrderActionController extends Controller
 
         $workOrder->update($updates);
         $this->recordMobileEvent($request, $workOrder, 'status_transition', ['status' => $status]);
+        AuditLog::record($request, 'api.work_order.transitioned', $workOrder, ['status' => $status]);
         $this->notifyOtherParticipant($request, $workOrder, 'Work order updated', $request->user()->name.' changed '.$workOrder->jobPost->title.' to '.str_replace('_', ' ', $status).'.', 'work_order_status');
 
         return response()->json(['data' => $this->payload($workOrder->fresh())]);
@@ -119,6 +121,7 @@ class WorkOrderActionController extends Controller
 
         $workOrder->update(['checklist_completed' => $completed]);
         $this->recordMobileEvent($request, $workOrder, 'checklist_update', ['checklist_completed' => $completed]);
+        AuditLog::record($request, 'api.work_order.checklist_updated', $workOrder);
 
         return response()->json(['data' => $this->payload($workOrder->fresh())]);
     }
@@ -139,6 +142,7 @@ class WorkOrderActionController extends Controller
         ]);
 
         $this->recordMobileEvent($request, $workOrder, 'message_sent', ['message_id' => $message->id]);
+        AuditLog::record($request, 'api.work_order.message_sent', $message, ['work_order_id' => $workOrder->id]);
         $this->notifyOtherParticipant($request, $workOrder, 'Work order message', $request->user()->name.' sent a message on '.$workOrder->jobPost->title.'.', 'work_order_message');
 
         return response()->json(['data' => $message->load('user:id,name')], 201);
@@ -181,6 +185,7 @@ class WorkOrderActionController extends Controller
         ]);
 
         $this->recordMobileEvent($request, $workOrder, 'evidence_uploaded', ['attachment_id' => $attachment->id]);
+        AuditLog::record($request, 'api.work_order.evidence_uploaded', $attachment, ['work_order_id' => $workOrder->id]);
 
         return response()->json(['data' => $attachment], 201);
     }
@@ -210,6 +215,7 @@ class WorkOrderActionController extends Controller
         ]);
 
         $this->recordMobileEvent($request, $workOrder, 'contact_event', ['contact_event_id' => $event->id, 'event_type' => $event->event_type]);
+        AuditLog::record($request, 'api.work_order.contact_event', $event, ['work_order_id' => $workOrder->id]);
         $workOrder->buyer->notify(new ExchangeEventNotification(
             WorkOrderContactEvent::EVENT_TYPES[$event->event_type] ?? 'Contact event logged',
             $request->user()->name.' logged '.str_replace('_', ' ', $event->event_type).' on '.$workOrder->jobPost->title.'.',
@@ -236,6 +242,7 @@ class WorkOrderActionController extends Controller
             'estimated_arrival_at' => $data['estimated_arrival_at'],
             'reason' => $data['reason'] ?? null,
         ]);
+        AuditLog::record($request, 'api.work_order.running_late', $event, ['work_order_id' => $workOrder->id]);
 
         $workOrder->buyer->notify(new ExchangeEventNotification(
             'Provider running late',
@@ -269,6 +276,7 @@ class WorkOrderActionController extends Controller
         ]);
 
         $this->recordMobileEvent($request, $workOrder, 'schedule_update_requested', ['change_request_id' => $change->id]);
+        AuditLog::record($request, 'api.work_order.schedule_update_requested', $change, ['work_order_id' => $workOrder->id]);
         $this->notifyOtherParticipant($request, $workOrder, 'Schedule update requested', $request->user()->name.' requested a schedule update for '.$workOrder->jobPost->title.'.', 'schedule_update_requested');
 
         return response()->json(['data' => $change->load('requester:id,name')], 201);
@@ -301,6 +309,7 @@ class WorkOrderActionController extends Controller
         }
 
         $this->recordMobileEvent($request, $workOrder, 'dispute_opened', ['dispute_id' => $dispute->id]);
+        AuditLog::record($request, 'api.dispute.opened', $dispute, ['work_order_id' => $workOrder->id]);
         $this->notifyOtherParticipant($request, $workOrder, 'Dispute opened', $request->user()->name.' opened a dispute for '.$workOrder->jobPost->title.'.', 'dispute_opened');
 
         return response()->json(['data' => $dispute->load('openedBy:id,name')], 201);
diff --git a/app/Http/Controllers/AttachmentController.php b/app/Http/Controllers/AttachmentController.php
index 50af7ad..c6ad2cc 100644
--- a/app/Http/Controllers/AttachmentController.php
+++ b/app/Http/Controllers/AttachmentController.php
@@ -9,6 +9,7 @@ use App\Models\ProviderProfile;
 use App\Models\SocialPost;
 use App\Models\WorkOrder;
 use App\Models\Attachment;
+use App\Models\AuditLog;
 use App\Models\BuyerProfile;
 use Illuminate\Http\RedirectResponse;
 use Illuminate\Http\Request;
@@ -69,6 +70,10 @@ class AttachmentController extends Controller
         ) {
             $disk = $attachment->disk;
             $path = $attachment->path;
+            AuditLog::record($request, 'attachment.deleted', $attachment, [
+                'path' => $path,
+                'disk' => $disk,
+            ]);
             $attachment->delete();
 
             $stillReferenced = Attachment::where('disk', $disk)->where('path', $path)->exists();
diff --git a/app/Http/Controllers/ExternalProfileImportController.php b/app/Http/Controllers/ExternalProfileImportController.php
index f193a10..8912bfa 100644
--- a/app/Http/Controllers/ExternalProfileImportController.php
+++ b/app/Http/Controllers/ExternalProfileImportController.php
@@ -3,6 +3,7 @@
 namespace App\Http\Controllers;
 
 use App\Models\ExternalProfileImport;
+use App\Models\AuditLog;
 use Illuminate\Http\RedirectResponse;
 use Illuminate\Http\Request;
 
@@ -75,6 +76,10 @@ class ExternalProfileImportController extends Controller
             'verified_at' => now(),
         ]);
 
+        AuditLog::record($request, 'provider_import.verified', $import, [
+            'verification_status' => $data['verification_status'],
+        ]);
+
         return back()->with('status', 'Imported history verification updated.');
     }
 
diff --git a/app/Http/Controllers/ModerationReportController.php b/app/Http/Controllers/ModerationReportController.php
new file mode 100644
index 0000000..4593db3
--- /dev/null
+++ b/app/Http/Controllers/ModerationReportController.php
@@ -0,0 +1,77 @@
+<?php
+
+namespace App\Http\Controllers;
+
+use App\Models\Attachment;
+use App\Models\AuditLog;
+use App\Models\JobPost;
+use App\Models\ModerationReport;
+use App\Models\ProviderProfile;
+use App\Models\BuyerProfile;
+use Illuminate\Http\RedirectResponse;
+use Illuminate\Http\Request;
+
+class ModerationReportController extends Controller
+{
+    public function store(Request $request): RedirectResponse
+    {
+        $data = $request->validate([
+            'reportable_type' => ['required', 'string', 'in:provider_profile,buyer_profile,job_post,attachment'],
+            'reportable_id' => ['required', 'integer'],
+            'reason_code' => ['required', 'string', 'in:'.implode(',', array_keys(ModerationReport::REASON_CODES))],
+            'details' => ['required', 'string', 'max:4000'],
+        ]);
+
+        $reportable = $this->resolveReportable($data['reportable_type'], (int) $data['reportable_id']);
+
+        $report = new ModerationReport([
+            'reporter_id' => $request->user()->id,
+            'reason_code' => $data['reason_code'],
+            'details' => $data['details'],
+            'status' => 'open',
+        ]);
+        $report->reportable()->associate($reportable);
+        $report->save();
+
+        AuditLog::record($request, 'moderation.reported', $report, [
+            'reportable_type' => $data['reportable_type'],
+            'reportable_id' => $data['reportable_id'],
+            'reason_code' => $data['reason_code'],
+        ]);
+
+        return back()->with('status', 'Report submitted for moderation.');
+    }
+
+    public function moderate(Request $request, ModerationReport $report): RedirectResponse
+    {
+        abort_unless($request->user()->hasRole('admin'), 403);
+
+        $data = $request->validate([
+            'status' => ['required', 'string', 'in:'.implode(',', ModerationReport::STATUSES)],
+            'moderation_notes' => ['nullable', 'string', 'max:4000'],
+        ]);
+
+        $report->update([
+            'status' => $data['status'],
+            'moderated_by_id' => $request->user()->id,
+            'moderated_at' => now(),
+            'moderation_notes' => $data['moderation_notes'] ?? null,
+        ]);
+
+        AuditLog::record($request, 'moderation.report_moderated', $report, [
+            'status' => $data['status'],
+        ]);
+
+        return redirect()->route('admin.index')->with('status', 'Moderation report updated.');
+    }
+
+    private function resolveReportable(string $type, int $id): mixed
+    {
+        return match ($type) {
+            'provider_profile' => ProviderProfile::findOrFail($id),
+            'buyer_profile' => BuyerProfile::findOrFail($id),
+            'job_post' => JobPost::findOrFail($id),
+            'attachment' => Attachment::findOrFail($id),
+        };
+    }
+}
diff --git a/app/Http/Controllers/NotificationController.php b/app/Http/Controllers/NotificationController.php
index a6bac62..87fd575 100644
--- a/app/Http/Controllers/NotificationController.php
+++ b/app/Http/Controllers/NotificationController.php
@@ -5,6 +5,7 @@ namespace App\Http\Controllers;
 use Illuminate\Http\RedirectResponse;
 use Illuminate\Http\Request;
 use Illuminate\View\View;
+use App\Models\NotificationPreference;
 
 class NotificationController extends Controller
 {
@@ -12,9 +13,55 @@ class NotificationController extends Controller
     {
         return view('notifications.index', [
             'notifications' => $request->user()->notifications()->latest()->paginate(30),
+            'preference' => $request->user()->notificationPreference()->firstOrCreate([]),
+            'eventCategories' => NotificationPreference::EVENT_CATEGORIES,
+            'eventTypes' => NotificationPreference::EVENT_TYPES,
         ]);
     }
 
+    public function updatePreferences(Request $request): RedirectResponse
+    {
+        $data = $request->validate([
+            'job_alerts' => ['nullable', 'boolean'],
+            'quote_updates' => ['nullable', 'boolean'],
+            'work_order_updates' => ['nullable', 'boolean'],
+            'review_updates' => ['nullable', 'boolean'],
+            'dispute_updates' => ['nullable', 'boolean'],
+            'in_app_enabled' => ['nullable', 'boolean'],
+            'email_enabled' => ['nullable', 'boolean'],
+            'push_enabled' => ['nullable', 'boolean'],
+            'digest_frequency' => ['required', 'string', 'in:immediate,daily,weekly'],
+            'quiet_hours_start' => ['nullable', 'date_format:H:i'],
+            'quiet_hours_end' => ['nullable', 'date_format:H:i'],
+            'event_preferences' => ['nullable', 'array'],
+            'event_preferences.*' => ['nullable', 'boolean'],
+        ]);
+
+        $events = collect(array_keys(NotificationPreference::EVENT_TYPES))
+            ->mapWithKeys(fn (string $event): array => [$event => $request->boolean("event_preferences.$event")])
+            ->all();
+
+        $request->user()->notificationPreference()->updateOrCreate(
+            ['user_id' => $request->user()->id],
+            [
+                'job_alerts' => $request->boolean('job_alerts'),
+                'quote_updates' => $request->boolean('quote_updates'),
+                'work_order_updates' => $request->boolean('work_order_updates'),
+                'review_updates' => $request->boolean('review_updates'),
+                'dispute_updates' => $request->boolean('dispute_updates'),
+                'in_app_enabled' => $request->boolean('in_app_enabled'),
+                'email_enabled' => $request->boolean('email_enabled'),
+                'push_enabled' => $request->boolean('push_enabled'),
+                'event_preferences' => $events,
+                'digest_frequency' => $data['digest_frequency'],
+                'quiet_hours_start' => $data['quiet_hours_start'] ?? null,
+                'quiet_hours_end' => $data['quiet_hours_end'] ?? null,
+            ]
+        );
+
+        return back()->with('status', 'Notification preferences saved.');
+    }
+
     public function markRead(Request $request, string $id): RedirectResponse
     {
         $notification = $request->user()->notifications()->whereKey($id)->firstOrFail();
diff --git a/app/Http/Controllers/QuoteController.php b/app/Http/Controllers/QuoteController.php
index 7d2fc36..8daf169 100644
--- a/app/Http/Controllers/QuoteController.php
+++ b/app/Http/Controllers/QuoteController.php
@@ -4,6 +4,7 @@ namespace App\Http\Controllers;
 
 use App\Models\JobPost;
 use App\Models\Quote;
+use App\Models\AuditLog;
 use App\Models\WorkOrder;
 use App\Notifications\ExchangeEventNotification;
 use Illuminate\Http\RedirectResponse;
@@ -140,6 +141,11 @@ class QuoteController extends Controller
             ]],
         ]);
 
+        AuditLog::record($request, 'quote.accepted', $workOrder, [
+            'quote_id' => $quote->id,
+            'job_post_id' => $quote->job_post_id,
+        ]);
+
         $quote->provider->notify(new ExchangeEventNotification(
             'Quote accepted',
             $quote->jobPost->buyer->name.' accepted your quote for '.$quote->jobPost->title.'.',
diff --git a/app/Http/Controllers/ReviewController.php b/app/Http/Controllers/ReviewController.php
index 89d1e7c..03efc8e 100644
--- a/app/Http/Controllers/ReviewController.php
+++ b/app/Http/Controllers/ReviewController.php
@@ -3,6 +3,7 @@
 namespace App\Http\Controllers;
 
 use App\Models\Review;
+use App\Models\AuditLog;
 use App\Models\WorkOrder;
 use App\Notifications\ExchangeEventNotification;
 use Illuminate\Http\RedirectResponse;
@@ -102,6 +103,10 @@ class ReviewController extends Controller
             'moderation_status' => 'reported',
         ]);
 
+        AuditLog::record($request, 'review.reported', $review, [
+            'work_order_id' => $review->work_order_id,
+        ]);
+
         return redirect()->route('work-orders.show', $review->work_order_id)->with('status', 'Review reported for moderation.');
     }
 
@@ -121,6 +126,10 @@ class ReviewController extends Controller
             'moderated_at' => now(),
         ]);
 
+        AuditLog::record($request, 'review.moderated', $review, [
+            'moderation_status' => $data['moderation_status'],
+        ]);
+
         return redirect()->route('admin.index')->with('status', 'Review moderation updated.');
     }
 }
diff --git a/app/Http/Controllers/WorkOrderController.php b/app/Http/Controllers/WorkOrderController.php
index 3fabda0..a3abd3d 100644
--- a/app/Http/Controllers/WorkOrderController.php
+++ b/app/Http/Controllers/WorkOrderController.php
@@ -3,6 +3,7 @@
 namespace App\Http\Controllers;
 
 use App\Models\WorkOrder;
+use App\Models\AuditLog;
 use App\Models\WorkOrderChangeRequest;
 use App\Models\WorkOrderContactEvent;
 use App\Notifications\ExchangeEventNotification;
@@ -113,6 +114,10 @@ class WorkOrderController extends Controller
 
         $workOrder->update($updates);
 
+        AuditLog::record($request, 'work_order.transitioned', $workOrder, [
+            'status' => $status,
+        ]);
+
         $recipient = $request->user()->id === $workOrder->buyer_id
             ? $workOrder->provider
             : $workOrder->buyer;
@@ -186,6 +191,11 @@ class WorkOrderController extends Controller
             'status' => 'open',
         ]);
 
+        AuditLog::record($request, 'work_order.change_requested', $changeRequest, [
+            'work_order_id' => $workOrder->id,
+            'reason_code' => $changeRequest->reason_code,
+        ]);
+
         $recipient = $request->user()->id === $workOrder->buyer_id
             ? $workOrder->provider
             : $workOrder->buyer;
@@ -218,6 +228,10 @@ class WorkOrderController extends Controller
             'responded_at' => now(),
         ]);
 
+        AuditLog::record($request, 'work_order.change_resolved', $changeRequest, [
+            'status' => $data['status'],
+        ]);
+
         return redirect()->route('work-orders.show', $workOrder)->with('status', 'Change request updated.');
     }
 
@@ -239,6 +253,11 @@ class WorkOrderController extends Controller
             'attempted_at' => $data['attempted_at'] ?? now(),
         ]);
 
+        AuditLog::record($request, 'work_order.contact_event', $event, [
+            'work_order_id' => $workOrder->id,
+            'event_type' => $event->event_type,
+        ]);
+
         $workOrder->buyer->notify(new ExchangeEventNotification(
             WorkOrderContactEvent::EVENT_TYPES[$event->event_type] ?? 'Contact event logged',
             $request->user()->name.' logged '.str_replace('_', ' ', $event->event_type).' on '.$workOrder->jobPost->title.'.',
diff --git a/app/Models/AuditLog.php b/app/Models/AuditLog.php
new file mode 100644
index 0000000..2f4de27
--- /dev/null
+++ b/app/Models/AuditLog.php
@@ -0,0 +1,49 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Attributes\Fillable;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\MorphTo;
+use Illuminate\Http\Request;
+
+#[Fillable(['actor_id', 'action', 'metadata', 'ip_address', 'user_agent'])]
+class AuditLog extends Model
+{
+    protected function casts(): array
+    {
+        return [
+            'metadata' => 'array',
+        ];
+    }
+
+    public function actor(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'actor_id');
+    }
+
+    public function auditable(): MorphTo
+    {
+        return $this->morphTo();
+    }
+
+    public static function record(Request $request, string $action, ?Model $auditable = null, array $metadata = []): self
+    {
+        $log = new self([
+            'actor_id' => $request->user()?->id,
+            'action' => $action,
+            'metadata' => $metadata,
+            'ip_address' => $request->ip(),
+            'user_agent' => substr((string) $request->userAgent(), 0, 500),
+        ]);
+
+        if ($auditable) {
+            $log->auditable()->associate($auditable);
+        }
+
+        $log->save();
+
+        return $log;
+    }
+}
diff --git a/app/Models/ModerationReport.php b/app/Models/ModerationReport.php
new file mode 100644
index 0000000..0190134
--- /dev/null
+++ b/app/Models/ModerationReport.php
@@ -0,0 +1,53 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Attributes\Fillable;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\MorphTo;
+
+#[Fillable([
+    'reporter_id',
+    'reason_code',
+    'details',
+    'status',
+    'moderated_by_id',
+    'moderated_at',
+    'moderation_notes',
+])]
+class ModerationReport extends Model
+{
+    public const REASON_CODES = [
+        'spam' => 'Spam or solicitation',
+        'misleading' => 'Misleading or false information',
+        'private_info' => 'Private or sensitive information',
+        'abuse' => 'Abuse or harassment',
+        'unsafe' => 'Unsafe work or conduct',
+        'other' => 'Other',
+    ];
+
+    public const STATUSES = ['open', 'reviewing', 'action_taken', 'dismissed'];
+
+    protected function casts(): array
+    {
+        return [
+            'moderated_at' => 'datetime',
+        ];
+    }
+
+    public function reporter(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'reporter_id');
+    }
+
+    public function moderatedBy(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'moderated_by_id');
+    }
+
+    public function reportable(): MorphTo
+    {
+        return $this->morphTo();
+    }
+}
diff --git a/app/Models/NotificationPreference.php b/app/Models/NotificationPreference.php
index acb521a..aca4117 100644
--- a/app/Models/NotificationPreference.php
+++ b/app/Models/NotificationPreference.php
@@ -8,10 +8,37 @@ use Illuminate\Database\Eloquent\Model;
 
 #[Fillable([
     'user_id', 'job_alerts', 'quote_updates', 'work_order_updates',
-    'review_updates', 'dispute_updates', 'email_enabled', 'push_enabled',
+    'review_updates', 'dispute_updates', 'in_app_enabled', 'email_enabled', 'push_enabled',
+    'event_preferences', 'digest_frequency', 'quiet_hours_start', 'quiet_hours_end',
 ])]
 class NotificationPreference extends Model
 {
+    public const EVENT_CATEGORIES = [
+        'job_alerts' => 'Matching jobs',
+        'quote_updates' => 'Quote updates',
+        'work_order_updates' => 'Work-order activity',
+        'review_updates' => 'Reviews and reputation',
+        'dispute_updates' => 'Disputes and moderation',
+    ];
+
+    public const EVENT_TYPES = [
+        'new_matching_job' => 'job_alerts',
+        'quote_submitted' => 'quote_updates',
+        'quote_revised' => 'quote_updates',
+        'quote_declined' => 'quote_updates',
+        'quote_accepted' => 'quote_updates',
+        'work_order_status' => 'work_order_updates',
+        'work_order_change_request' => 'work_order_updates',
+        'work_order_message' => 'work_order_updates',
+        'contact_event' => 'work_order_updates',
+        'running_late' => 'work_order_updates',
+        'schedule_update_requested' => 'work_order_updates',
+        'provider_tag_verification' => 'review_updates',
+        'review_received' => 'review_updates',
+        'dispute_opened' => 'dispute_updates',
+        'moderation_action' => 'dispute_updates',
+    ];
+
     protected function casts(): array
     {
         return [
@@ -20,8 +47,10 @@ class NotificationPreference extends Model
             'work_order_updates' => 'boolean',
             'review_updates' => 'boolean',
             'dispute_updates' => 'boolean',
+            'in_app_enabled' => 'boolean',
             'email_enabled' => 'boolean',
             'push_enabled' => 'boolean',
+            'event_preferences' => 'array',
         ];
     }
 
@@ -29,4 +58,28 @@ class NotificationPreference extends Model
     {
         return $this->belongsTo(User::class);
     }
+
+    public function allows(string $eventType, string $channel = 'database'): bool
+    {
+        if ($channel === 'database' && $this->in_app_enabled === false) {
+            return false;
+        }
+
+        if ($channel === 'mail' && ! $this->email_enabled) {
+            return false;
+        }
+
+        if ($channel === 'push' && ! $this->push_enabled) {
+            return false;
+        }
+
+        $eventPreferences = $this->event_preferences ?? [];
+        if (array_key_exists($eventType, $eventPreferences)) {
+            return (bool) $eventPreferences[$eventType];
+        }
+
+        $category = self::EVENT_TYPES[$eventType] ?? null;
+
+        return $category ? $this->{$category} !== false : true;
+    }
 }
diff --git a/app/Notifications/ExchangeEventNotification.php b/app/Notifications/ExchangeEventNotification.php
index 4cddf94..df78790 100644
--- a/app/Notifications/ExchangeEventNotification.php
+++ b/app/Notifications/ExchangeEventNotification.php
@@ -27,6 +27,12 @@ class ExchangeEventNotification extends Notification
      */
     public function via(object $notifiable): array
     {
+        $preferences = $notifiable->notificationPreference()->firstOrCreate([]);
+
+        if (! $preferences->allows($this->type, 'database')) {
+            return [];
+        }
+
         return ['database'];
     }
 
diff --git a/database/migrations/2026_07_11_001000_expand_notification_preferences.php b/database/migrations/2026_07_11_001000_expand_notification_preferences.php
new file mode 100644
index 0000000..506dbf1
--- /dev/null
+++ b/database/migrations/2026_07_11_001000_expand_notification_preferences.php
@@ -0,0 +1,32 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::table('notification_preferences', function (Blueprint $table) {
+            $table->boolean('in_app_enabled')->default(true)->after('dispute_updates');
+            $table->json('event_preferences')->nullable()->after('push_enabled');
+            $table->string('digest_frequency')->default('immediate')->after('event_preferences');
+            $table->time('quiet_hours_start')->nullable()->after('digest_frequency');
+            $table->time('quiet_hours_end')->nullable()->after('quiet_hours_start');
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::table('notification_preferences', function (Blueprint $table) {
+            $table->dropColumn([
+                'in_app_enabled',
+                'event_preferences',
+                'digest_frequency',
+                'quiet_hours_start',
+                'quiet_hours_end',
+            ]);
+        });
+    }
+};
diff --git a/database/migrations/2026_07_11_001100_create_audit_logs_table.php b/database/migrations/2026_07_11_001100_create_audit_logs_table.php
new file mode 100644
index 0000000..4e92e77
--- /dev/null
+++ b/database/migrations/2026_07_11_001100_create_audit_logs_table.php
@@ -0,0 +1,30 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('audit_logs', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('actor_id')->nullable()->constrained('users')->nullOnDelete();
+            $table->string('action');
+            $table->nullableMorphs('auditable');
+            $table->json('metadata')->nullable();
+            $table->string('ip_address')->nullable();
+            $table->string('user_agent', 500)->nullable();
+            $table->timestamps();
+
+            $table->index(['action', 'created_at']);
+            $table->index(['actor_id', 'created_at']);
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('audit_logs');
+    }
+};
diff --git a/database/migrations/2026_07_11_001200_create_moderation_reports_table.php b/database/migrations/2026_07_11_001200_create_moderation_reports_table.php
new file mode 100644
index 0000000..731eaeb
--- /dev/null
+++ b/database/migrations/2026_07_11_001200_create_moderation_reports_table.php
@@ -0,0 +1,31 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('moderation_reports', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('reporter_id')->constrained('users')->cascadeOnDelete();
+            $table->morphs('reportable');
+            $table->string('reason_code')->default('other');
+            $table->text('details');
+            $table->string('status')->default('open');
+            $table->foreignId('moderated_by_id')->nullable()->constrained('users')->nullOnDelete();
+            $table->timestamp('moderated_at')->nullable();
+            $table->text('moderation_notes')->nullable();
+            $table->timestamps();
+
+            $table->index(['status', 'created_at']);
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('moderation_reports');
+    }
+};
diff --git a/docs/FORWARD_PHASE_PLAN.md b/docs/FORWARD_PHASE_PLAN.md
index 97213f1..b03e134 100644
--- a/docs/FORWARD_PHASE_PLAN.md
+++ b/docs/FORWARD_PHASE_PLAN.md
@@ -599,6 +599,17 @@ Provider-protection rules:
 - Critical work-order events should remain visible in app even if email/push is off.
 - No modal begging for notifications.
 
+Implementation status:
+
+- Completed first implementation pass alongside Phase 13A.
+- Added notification preference editing on the notifications page.
+- Added channel intent controls for in-app, email, and future push without enabling email/push delivery prematurely.
+- Added category controls for matching jobs, quote updates, work-order activity, reviews/reputation, and disputes/moderation.
+- Added event-level controls for specific notification types.
+- Added digest preference and quiet-hours fields for future email/push delivery policy.
+- Added notification gating in `ExchangeEventNotification` so existing send paths respect user preferences.
+- Verified with Windows `php artisan test`.
+
 ## Phase 13 - Moderation, Admin Operations, And Audit Logs
 
 Purpose:
@@ -648,6 +659,17 @@ Provider-protection rules:
 - A buyer should not be able to silently damage a provider's reputation.
 - A provider should be able to see what changed and why.
 
+Implementation status:
+
+- Completed first implementation pass alongside Phase 12A.
+- Added reusable `audit_logs` for admin and operational actions.
+- Added audit writes for review reports/moderation, imported-history verification, attachment deletion, work-order transitions, change requests, contact events, quote acceptance, and mobile API actions.
+- Added reusable `moderation_reports` for provider profiles, buyer profiles, jobs, and attachments.
+- Added report forms to public profile, job, and attachment surfaces.
+- Expanded the admin console with open moderation reports and a recent audit log panel.
+- Added admin triage controls for moderation reports.
+- Verified with Windows `php artisan test`.
+
 ## Phase 14 - Deployment, Scaling, And Reliability Hardening
 
 Purpose:
@@ -729,10 +751,10 @@ Provider-protection rules:
 
 ## Recommended Immediate Sequence
 
-1. Phase 12A: notification preference UI and event-channel controls.
-2. Phase 13A: audit logs and moderation/operations queues.
-3. Phase 14A: deployment/scaling hardening.
-4. Phase 15A: UX polish and accessibility pass.
+1. Phase 14A: deployment/scaling hardening.
+2. Phase 15A: UX polish and accessibility pass.
+3. Future mobile/API expansion after native app requirements are clearer.
+4. Future email/push delivery implementation after the sender and push providers are explicitly selected.
 
 ## Key Design Commitments
 
diff --git a/docs/ROADMAP.md b/docs/ROADMAP.md
index f424cc8..80ea68d 100644
--- a/docs/ROADMAP.md
+++ b/docs/ROADMAP.md
@@ -26,6 +26,8 @@ Provider Exchange is a Laravel application for a provider-centered field-service
 - Peer-review disputes with comments, evidence, structured recommendations, and public vote breakdowns.
 - Universal community ratings for buyers, providers, job posts, work orders, and disputes.
 - Database notification events and notification inbox.
+- Notification preference UI with category controls, event-level gates, digest/quiet-hours settings, and stored email/push intent for future channels.
+- Admin governance with moderation reports for profiles/jobs/attachments, expanded moderation queues, and reusable audit logs.
 - Versioned Sanctum API surface for future app clients, including mobile-safe work-order actions, token ability checks, action audit records, and optional geolocation evidence.
 - Baseline API/security hardening with rate limiting and HTTP security headers.
 - MIT license and no-payment/no-rate-setting guardrails.
@@ -59,11 +61,11 @@ Provider Exchange is a Laravel application for a provider-centered field-service
 
 ## Phase Checkpoint
 
-Phases 1-11A have been implemented locally through mobile-safe API actions and baseline security hardening. The next active planning block is:
+Phases 1-13A have been implemented locally through notification preferences, moderation reporting, and audit logging. The next active planning block is:
 
-8. Notification preference UI and event-channel controls.
-9. Admin operations, audit logs, and moderation queues.
-10. Deployment/scaling hardening and UX/accessibility polish.
+8. Deployment/scaling hardening.
+9. UX/accessibility polish.
+10. Future email/push delivery and native-app API expansion once providers are selected.
 
 Work-order safeguards to carry into the next implementation passes:
 
@@ -145,6 +147,16 @@ Phase 11A mobile API and security hardening completed:
 - API routes are throttled through an explicit `api` rate limiter.
 - Application responses include baseline security headers: content-type sniffing protection, same-origin frame policy, strict origin referrer policy, limited permissions policy, and HSTS on secure requests.
 
+Phase 12A/13A notification and admin governance completed:
+
+- Notification settings now live on the notifications page with in-app, email intent, push intent, digest, quiet-hours, category, and event-level controls.
+- `ExchangeEventNotification` gates database notifications through user preferences while defaulting existing users to enabled.
+- Email and push settings are stored as explicit intent, but no email/push delivery is enabled until those providers are selected.
+- Users can report provider profiles, buyer profiles, jobs, and attachments for moderation.
+- Admins can triage moderation reports from the admin console.
+- Audit logs record selected operational and moderation events, including review moderation, imported-history verification, attachment deletion, work-order actions, quote acceptance, and mobile API actions.
+- Admins can review recent audit activity from the admin console.
+
 Available-work safeguards to carry into directory and job-list phases:
 
 - Available jobs should expose pay type, provider terms, schedule type, work type, rough location, buyer reliability, support/contact certification, scope clarity status, and request/quote count.
diff --git a/resources/views/admin/index.blade.php b/resources/views/admin/index.blade.php
index 6fe60df..9e13e66 100644
--- a/resources/views/admin/index.blade.php
+++ b/resources/views/admin/index.blade.php
@@ -115,5 +115,65 @@
                 @endforelse
             </div>
         </section>
+
+        <section class="rounded border bg-white p-6">
+            <h3 class="font-semibold">Moderation reports</h3>
+            <p class="mt-1 text-sm text-gray-600">Reports are triage records for profiles, jobs, and attachments. They do not delete or hide content by themselves.</p>
+            <div class="mt-4 space-y-4">
+                @forelse ($moderationReports as $report)
+                    <div class="rounded border bg-gray-50 p-4 text-sm">
+                        <div class="flex flex-col gap-3 lg:flex-row lg:items-start lg:justify-between">
+                            <div>
+                                <p class="font-semibold">{{ class_basename($report->reportable_type) }} #{{ $report->reportable_id }} | {{ \App\Models\ModerationReport::REASON_CODES[$report->reason_code] ?? $report->reason_code }}</p>
+                                <p class="mt-1 text-gray-600">Reported by {{ $report->reporter->name }} | {{ $report->status }} | {{ $report->created_at->diffForHumans() }}</p>
+                                <p class="mt-2 whitespace-pre-line text-gray-700">{{ $report->details }}</p>
+                            </div>
+                            <form method="POST" action="{{ route('moderation-reports.moderate', $report) }}" class="grid min-w-72 gap-2">
+                                @csrf
+                                @method('PATCH')
+                                <label class="text-xs font-semibold text-gray-600" for="report_status_{{ $report->id }}">Report status</label>
+                                <select id="report_status_{{ $report->id }}" name="status" class="rounded-md border-gray-300 text-sm">
+                                    @foreach (\App\Models\ModerationReport::STATUSES as $status)
+                                        <option value="{{ $status }}" @selected($report->status === $status)>{{ str_replace('_', ' ', ucfirst($status)) }}</option>
+                                    @endforeach
+                                </select>
+                                <textarea name="moderation_notes" rows="2" class="rounded-md border-gray-300 text-sm" placeholder="Moderation notes">{{ $report->moderation_notes }}</textarea>
+                                <x-primary-button>Save report</x-primary-button>
+                            </form>
+                        </div>
+                    </div>
+                @empty
+                    <p class="text-sm text-gray-600">No moderation reports are waiting.</p>
+                @endforelse
+            </div>
+        </section>
+
+        <section class="rounded border bg-white p-6">
+            <h3 class="font-semibold">Recent audit log</h3>
+            <div class="mt-4 overflow-x-auto">
+                <table class="min-w-full divide-y divide-gray-200 text-sm">
+                    <thead>
+                        <tr class="text-left text-xs uppercase text-gray-500">
+                            <th class="py-2 pr-4">When</th>
+                            <th class="py-2 pr-4">Actor</th>
+                            <th class="py-2 pr-4">Action</th>
+                            <th class="py-2 pr-4">Target</th>
+                        </tr>
+                    </thead>
+                    <tbody class="divide-y divide-gray-100">
+                        @forelse ($auditLogs as $log)
+                            <tr>
+                                <td class="py-2 pr-4">{{ $log->created_at->format('M j, g:i A') }}</td>
+                                <td class="py-2 pr-4">{{ $log->actor?->name ?? 'System' }}</td>
+                                <td class="py-2 pr-4">{{ str_replace('.', ' ', $log->action) }}</td>
+                                <td class="py-2 pr-4">{{ $log->auditable_type ? class_basename($log->auditable_type).' #'.$log->auditable_id : 'n/a' }}</td>
+                            </tr>
+                        @empty
+                            <tr><td colspan="4" class="py-3 text-gray-600">No audit records yet.</td></tr>
+                        @endforelse
+                    </tbody>
+                </table>
+            </div>
+        </section>
     </div>
 </x-app-layout>
diff --git a/resources/views/buyers/show.blade.php b/resources/views/buyers/show.blade.php
index d8dcf83..fa49172 100644
--- a/resources/views/buyers/show.blade.php
+++ b/resources/views/buyers/show.blade.php
@@ -65,6 +65,7 @@
             <x-attachments :attachments="$profile->attachments" />
             <x-rating-summary :ratings="$profile->ratings" />
             <x-rating-form type="buyer_profile" :id="$profile->id" category="buyer_overall" />
+            <x-moderation-report-form type="buyer_profile" :id="$profile->id" />
         </section>
     </div>
 </x-app-layout>
diff --git a/resources/views/components/attachments.blade.php b/resources/views/components/attachments.blade.php
index f8c3401..cc9412d 100644
--- a/resources/views/components/attachments.blade.php
+++ b/resources/views/components/attachments.blade.php
@@ -29,6 +29,7 @@
                 @if ($attachment->caption)
                     <p class="mt-2 text-slate-600 dark:text-slate-400">{{ $attachment->caption }}</p>
                 @endif
+                <x-moderation-report-form type="attachment" :id="$attachment->id" />
             </div>
         @endforeach
     </div>
diff --git a/resources/views/components/moderation-report-form.blade.php b/resources/views/components/moderation-report-form.blade.php
new file mode 100644
index 0000000..bb08c77
--- /dev/null
+++ b/resources/views/components/moderation-report-form.blade.php
@@ -0,0 +1,22 @@
+@props(['type', 'id'])
+
+@auth
+    <details class="mt-4 rounded-md border border-slate-200 p-4 text-sm dark:border-slate-800">
+        <summary class="cursor-pointer font-semibold text-slate-950 dark:text-white">Report for moderation</summary>
+        <form method="POST" action="{{ route('moderation-reports.store') }}" class="mt-3 space-y-3">
+            @csrf
+            <input type="hidden" name="reportable_type" value="{{ $type }}">
+            <input type="hidden" name="reportable_id" value="{{ $id }}">
+            <div>
+                <label class="block text-sm font-medium text-slate-800 dark:text-slate-200">Reason</label>
+                <select name="reason_code" class="mt-1 block w-full rounded-md border-slate-300 bg-white text-slate-950 shadow-sm focus:border-sky-500 focus:ring-sky-500 dark:border-slate-700 dark:bg-slate-950 dark:text-slate-100">
+                    @foreach (\App\Models\ModerationReport::REASON_CODES as $code => $label)
+                        <option value="{{ $code }}">{{ $label }}</option>
+                    @endforeach
+                </select>
+            </div>
+            <x-field name="details" label="Details" textarea />
+            <x-secondary-button type="submit">Submit report</x-secondary-button>
+        </form>
+    </details>
+@endauth
diff --git a/resources/views/jobs/show.blade.php b/resources/views/jobs/show.blade.php
index 1aa55db..34d7072 100644
--- a/resources/views/jobs/show.blade.php
+++ b/resources/views/jobs/show.blade.php
@@ -86,6 +86,7 @@
             <x-attachments :attachments="$job->attachments" />
             <x-rating-summary :ratings="$job->ratings" />
             <x-rating-form type="job_post" :id="$job->id" category="job_quality" />
+            <x-moderation-report-form type="job_post" :id="$job->id" />
             @auth
                 @if (auth()->id() === $job->buyer_id)
                     <x-attachment-form type="job_post" :id="$job->id" kind="job" />
diff --git a/resources/views/notifications/index.blade.php b/resources/views/notifications/index.blade.php
index 8f6b370..adff31a 100644
--- a/resources/views/notifications/index.blade.php
+++ b/resources/views/notifications/index.blade.php
@@ -1,27 +1,96 @@
 <x-app-layout>
-    <x-slot name="header"><h2 class="text-xl font-semibold">Notifications</h2></x-slot>
-    <div class="mx-auto max-w-5xl space-y-4 p-6">
-        <form method="POST" action="{{ route('notifications.read-all') }}">
-            @csrf
-            <x-secondary-button>Mark all read</x-secondary-button>
-        </form>
+    <x-slot name="header">
+        <x-page-header
+            title="Notifications"
+            description="Control in-app alert categories now, and store explicit email/push intent for future delivery channels."
+        />
+    </x-slot>
+    <div class="mx-auto max-w-5xl space-y-6 p-6">
+        <section class="tse-panel p-6">
+            <h3 class="font-semibold text-slate-950 dark:text-white">Alert preferences</h3>
+            <form method="POST" action="{{ route('notifications.preferences') }}" class="mt-4 space-y-5">
+                @csrf
+                @method('PATCH')
+                <div class="grid gap-3 md:grid-cols-3">
+                    <label class="rounded-md border border-slate-200 p-3 text-sm dark:border-slate-800">
+                        <input type="checkbox" name="in_app_enabled" value="1" @checked($preference->in_app_enabled) class="rounded border-slate-300 text-sky-600">
+                        <span class="ml-2 font-semibold">In-app alerts</span>
+                    </label>
+                    <label class="rounded-md border border-slate-200 p-3 text-sm dark:border-slate-800">
+                        <input type="checkbox" name="email_enabled" value="1" @checked($preference->email_enabled) class="rounded border-slate-300 text-sky-600">
+                        <span class="ml-2 font-semibold">Email intent</span>
+                    </label>
+                    <label class="rounded-md border border-slate-200 p-3 text-sm dark:border-slate-800">
+                        <input type="checkbox" name="push_enabled" value="1" @checked($preference->push_enabled) class="rounded border-slate-300 text-sky-600">
+                        <span class="ml-2 font-semibold">Push intent</span>
+                    </label>
+                </div>
+                <div class="grid gap-4 md:grid-cols-2">
+                    <div>
+                        <label for="digest_frequency" class="block text-sm font-medium text-slate-800 dark:text-slate-200">Digest preference</label>
+                        <select id="digest_frequency" name="digest_frequency" class="mt-1 block w-full rounded-md border-slate-300 bg-white text-slate-950 shadow-sm focus:border-sky-500 focus:ring-sky-500 dark:border-slate-700 dark:bg-slate-950 dark:text-slate-100">
+                            @foreach (['immediate' => 'Immediate', 'daily' => 'Daily digest', 'weekly' => 'Weekly digest'] as $value => $label)
+                                <option value="{{ $value }}" @selected($preference->digest_frequency === $value)>{{ $label }}</option>
+                            @endforeach
+                        </select>
+                    </div>
+                    <div class="grid gap-3 sm:grid-cols-2">
+                        <x-field name="quiet_hours_start" label="Quiet hours start" type="time" :value="$preference->quiet_hours_start" />
+                        <x-field name="quiet_hours_end" label="Quiet hours end" type="time" :value="$preference->quiet_hours_end" />
+                    </div>
+                </div>
+                <div>
+                    <p class="text-sm font-semibold text-slate-800 dark:text-slate-200">Category controls</p>
+                    <div class="mt-2 grid gap-3 md:grid-cols-2">
+                        @foreach ($eventCategories as $field => $label)
+                            <label class="rounded-md border border-slate-200 p-3 text-sm dark:border-slate-800">
+                                <input type="checkbox" name="{{ $field }}" value="1" @checked($preference->{$field}) class="rounded border-slate-300 text-sky-600">
+                                <span class="ml-2">{{ $label }}</span>
+                            </label>
+                        @endforeach
+                    </div>
+                </div>
+                <details class="rounded-md border border-slate-200 p-4 dark:border-slate-800">
+                    <summary class="cursor-pointer font-semibold text-slate-950 dark:text-white">Fine tune event types</summary>
+                    <div class="mt-3 grid gap-3 md:grid-cols-2">
+                        @foreach ($eventTypes as $event => $category)
+                            <label class="rounded-md border border-slate-200 p-3 text-sm dark:border-slate-800">
+                                <input type="checkbox" name="event_preferences[{{ $event }}]" value="1" @checked(($preference->event_preferences[$event] ?? $preference->{$category}) === true) class="rounded border-slate-300 text-sky-600">
+                                <span class="ml-2">{{ str_replace('_', ' ', $event) }}</span>
+                            </label>
+                        @endforeach
+                    </div>
+                </details>
+                <x-primary-button>Save preferences</x-primary-button>
+            </form>
+        </section>
+
+        <section class="tse-panel p-6">
+            <div class="flex flex-col gap-3 sm:flex-row sm:items-center sm:justify-between">
+                <h3 class="font-semibold text-slate-950 dark:text-white">Inbox</h3>
+                <form method="POST" action="{{ route('notifications.read-all') }}">
+                    @csrf
+                    <x-secondary-button>Mark all read</x-secondary-button>
+                </form>
+            </div>
         @foreach ($notifications as $notification)
-            <div class="rounded border bg-white p-4 {{ $notification->read_at ? '' : 'border-indigo-400' }}">
-                <p class="font-semibold">{{ $notification->data['title'] ?? 'Notification' }}</p>
-                <p class="mt-1 text-sm text-gray-600">{{ $notification->data['body'] ?? '' }}</p>
+            <div class="mt-4 rounded-md border bg-white p-4 text-sm dark:bg-slate-900 {{ $notification->read_at ? 'border-slate-200 dark:border-slate-800' : 'border-sky-400' }}">
+                <p class="font-semibold text-slate-950 dark:text-white">{{ $notification->data['title'] ?? 'Notification' }}</p>
+                <p class="mt-1 text-slate-600 dark:text-slate-400">{{ $notification->data['body'] ?? '' }}</p>
                 <div class="mt-3 flex gap-3 text-sm">
                     @if (! empty($notification->data['url']))
-                        <a class="text-indigo-600" href="{{ $notification->data['url'] }}">Open</a>
+                        <a class="font-semibold text-sky-700 dark:text-sky-300" href="{{ $notification->data['url'] }}">Open</a>
                     @endif
                     @unless ($notification->read_at)
                         <form method="POST" action="{{ route('notifications.read', $notification->id) }}">
                             @csrf
-                            <button class="text-gray-600" type="submit">Mark read</button>
+                            <button class="text-slate-600 dark:text-slate-400" type="submit">Mark read</button>
                         </form>
                     @endunless
                 </div>
             </div>
         @endforeach
         {{ $notifications->links() }}
+        </section>
     </div>
 </x-app-layout>
diff --git a/resources/views/providers/show.blade.php b/resources/views/providers/show.blade.php
index a703254..8647e4e 100644
--- a/resources/views/providers/show.blade.php
+++ b/resources/views/providers/show.blade.php
@@ -89,6 +89,7 @@
             <x-attachments :attachments="$profile->attachments" />
             <x-rating-summary :ratings="$profile->ratings" />
             <x-rating-form type="provider_profile" :id="$profile->id" category="provider_overall" />
+            <x-moderation-report-form type="provider_profile" :id="$profile->id" />
         </section>
 
         <section class="tse-panel p-6">
diff --git a/routes/web.php b/routes/web.php
index f80ad78..be78d60 100644
--- a/routes/web.php
+++ b/routes/web.php
@@ -9,6 +9,7 @@ use App\Http\Controllers\DisputeController;
 use App\Http\Controllers\DisputeVoteController;
 use App\Http\Controllers\ExternalProfileImportController;
 use App\Http\Controllers\JobPostController;
+use App\Http\Controllers\ModerationReportController;
 use App\Http\Controllers\NotificationController;
 use App\Http\Controllers\ProviderProfileController;
 use App\Http\Controllers\ProviderTagVerificationController;
@@ -66,8 +67,11 @@ Route::middleware('auth')->group(function () {
     Route::post('/attachments', [AttachmentController::class, 'store'])->name('attachments.store');
     Route::delete('/attachments/{attachment}', [AttachmentController::class, 'destroy'])->name('attachments.destroy');
     Route::post('/ratings', [RatingController::class, 'store'])->name('ratings.store');
+    Route::post('/moderation-reports', [ModerationReportController::class, 'store'])->name('moderation-reports.store');
+    Route::patch('/moderation-reports/{report}', [ModerationReportController::class, 'moderate'])->name('moderation-reports.moderate');
 
     Route::get('/notifications', [NotificationController::class, 'index'])->name('notifications.index');
+    Route::patch('/notifications/preferences', [NotificationController::class, 'updatePreferences'])->name('notifications.preferences');
     Route::post('/notifications/read-all', [NotificationController::class, 'markAllRead'])->name('notifications.read-all');
     Route::post('/notifications/{id}/read', [NotificationController::class, 'markRead'])->name('notifications.read');
 
diff --git a/tests/Feature/ExchangeWorkflowTest.php b/tests/Feature/ExchangeWorkflowTest.php
index 9e253a3..0d6fab7 100644
--- a/tests/Feature/ExchangeWorkflowTest.php
+++ b/tests/Feature/ExchangeWorkflowTest.php
@@ -3,6 +3,9 @@
 namespace Tests\Feature;
 
 use App\Models\JobPost;
+use App\Models\AuditLog;
+use App\Models\ModerationReport;
+use App\Models\NotificationPreference;
 use App\Models\ProviderProfile;
 use App\Models\SocialPost;
 use App\Models\TaxonomyTerm;
@@ -885,6 +888,80 @@ class ExchangeWorkflowTest extends TestCase
         $this->assertNotNull($notification->fresh()->read_at);
     }
 
+    public function test_notification_preferences_can_gate_event_notifications(): void
+    {
+        $user = $this->userWithRole('provider');
+
+        $this->actingAs($user)->patch('/notifications/preferences', [
+            'digest_frequency' => 'daily',
+            'quiet_hours_start' => '22:00',
+            'quiet_hours_end' => '06:00',
+            'in_app_enabled' => '1',
+            'work_order_updates' => '1',
+            'event_preferences' => [
+                'work_order_status' => '1',
+            ],
+        ])->assertRedirect();
+
+        $preference = $user->notificationPreference()->firstOrFail();
+        $this->assertSame('daily', $preference->digest_frequency);
+        $this->assertTrue($preference->allows('work_order_status'));
+        $this->assertFalse($preference->allows('review_received'));
+
+        $user->notify(new ExchangeEventNotification('Review muted', 'Body text', '/work-orders', 'review_received'));
+        $this->assertDatabaseCount('notifications', 0);
+
+        $user->notify(new ExchangeEventNotification('Work order visible', 'Body text', '/work-orders', 'work_order_status'));
+        $this->assertDatabaseCount('notifications', 1);
+    }
+
+    public function test_moderation_reports_admin_triage_and_audit_logs_work(): void
+    {
+        $reporter = $this->userWithRole('provider');
+        $admin = $this->userWithRole('admin');
+        $profileOwner = $this->userWithRole('provider');
+        $profile = $profileOwner->providerProfile()->create([
+            'business_name' => 'Reported Provider',
+        ]);
+
+        $this->actingAs($reporter)->post('/moderation-reports', [
+            'reportable_type' => 'provider_profile',
+            'reportable_id' => $profile->id,
+            'reason_code' => 'misleading',
+            'details' => 'The certification claim needs review.',
+        ])->assertRedirect();
+
+        $report = ModerationReport::firstOrFail();
+        $this->assertDatabaseHas('audit_logs', [
+            'action' => 'moderation.reported',
+            'auditable_type' => ModerationReport::class,
+            'auditable_id' => $report->id,
+        ]);
+
+        $this->actingAs($admin)->get('/admin')
+            ->assertOk()
+            ->assertSee('Moderation reports')
+            ->assertSee('The certification claim needs review.')
+            ->assertSee('Recent audit log');
+
+        $this->actingAs($admin)->patch("/moderation-reports/{$report->id}", [
+            'status' => 'action_taken',
+            'moderation_notes' => 'Asked provider for proof.',
+        ])->assertRedirect('/admin');
+
+        $this->assertDatabaseHas('moderation_reports', [
+            'id' => $report->id,
+            'status' => 'action_taken',
+            'moderated_by_id' => $admin->id,
+            'moderation_notes' => 'Asked provider for proof.',
+        ]);
+        $this->assertDatabaseHas('audit_logs', [
+            'action' => 'moderation.report_moderated',
+            'auditable_type' => ModerationReport::class,
+            'auditable_id' => $report->id,
+        ]);
+    }
+
     private function userWithRole(string $role): User
     {
         Role::findOrCreate($role);