env('TSE_REVIEW_EDIT_WINDOW_HOURS', 48), 'definitions' => [ 'buyer_to_provider' => [ 'overall' => 'Overall experience with the provider on this work order.', 'communication' => 'Clear, timely, professional updates before, during, and after the job.', 'preparedness' => 'Arrived ready with the tools, access details, and context reasonably required by the posted scope.', 'workmanship' => 'Quality and correctness of the technical work performed.', 'timeliness' => 'Arrival, progress, and closeout timing compared with the agreed schedule.', 'closeout_quality' => 'Photos, notes, test results, and deliverables were complete and useful.', 'professionalism' => 'Conduct with the buyer, site contact, end client, and platform participants.', ], 'provider_to_buyer' => [ 'overall' => 'Overall experience with the buyer on this work order.', 'communication' => 'Clear, timely, professional communication from buyer or dispatch.', 'scope_accuracy' => 'The actual onsite request matched the posted and agreed scope.', 'payment_reliability' => 'Payment terms, approvals, and closeout expectations were clear and fair.', 'contact_availability' => 'Listed contacts and escalation paths were reachable during the work window.', 'schedule_reasonableness' => 'Schedule, appointment window, duration, and urgency were reasonable for the work.', 'support_responsiveness' => 'Buyer-side technical or dispatch support responded when needed.', 'closeout_fairness' => 'Approval, evidence review, and closeout requirements were handled fairly.', ], ], ];