[ 'name' => 'Level 1 - Smart hands', 'short_name' => 'Smart hands', 'description' => 'Follows clear remote direction, performs basic onsite tasks, takes photos, swaps labeled equipment, and reports what they see. Scope must be tightly defined and should not require independent diagnosis.', 'scope_rule' => 'Use for simple, clearly documented tasks with step-by-step instructions and available support.', ], 2 => [ 'name' => 'Level 2 - Installer', 'short_name' => 'Installer', 'description' => 'Installs or replaces equipment independently, follows a defined plan, verifies operation, and completes normal closeout. Scope should identify the equipment, expected result, and test path.', 'scope_rule' => 'Use for planned installs, swaps, turn-ups, and closeouts where the desired end state is known.', ], 3 => [ 'name' => 'Level 3 - Troubleshooter', 'short_name' => 'Troubleshooter', 'description' => 'Works semi-independently when the exact fault is unknown, gathers evidence, isolates likely causes, and attempts practical remediation within an agreed boundary.', 'scope_rule' => 'Use when the problem is not fully known, but the buyer can define systems involved, support path, and escalation limits.', ], 4 => [ 'name' => 'Level 4 - Specialist', 'short_name' => 'Specialist', 'description' => 'Handles advanced or vendor-specific systems, complex integrations, certification-heavy tasks, or work where mistakes carry higher operational risk.', 'scope_rule' => 'Use when specialty knowledge, verified credentials, or deeper system ownership is required.', ], 5 => [ 'name' => 'Level 5 - Project lead', 'short_name' => 'Project lead', 'description' => 'Coordinates multi-tech, multi-site, or high-ambiguity projects, manages onsite decisions, documents changes, and handles buyer/provider coordination.', 'scope_rule' => 'Use for leadership, field coordination, cutovers, escalations, or projects where onsite judgment is central.', ], ];