Codex
28 lines
1.8 KiB
PHP
28 lines
1.8 KiB
PHP
<?php
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return [
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'review_edit_window_hours' => env('TSE_REVIEW_EDIT_WINDOW_HOURS', 48),
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'definitions' => [
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'buyer_to_provider' => [
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'overall' => 'Overall experience with the provider on this work order.',
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'communication' => 'Clear, timely, professional updates before, during, and after the job.',
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'preparedness' => 'Arrived ready with the tools, access details, and context reasonably required by the posted scope.',
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'workmanship' => 'Quality and correctness of the technical work performed.',
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'timeliness' => 'Arrival, progress, and closeout timing compared with the agreed schedule.',
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'closeout_quality' => 'Photos, notes, test results, and deliverables were complete and useful.',
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'professionalism' => 'Conduct with the buyer, site contact, end client, and platform participants.',
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],
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'provider_to_buyer' => [
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'overall' => 'Overall experience with the buyer on this work order.',
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'communication' => 'Clear, timely, professional communication from buyer or dispatch.',
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'scope_accuracy' => 'The actual onsite request matched the posted and agreed scope.',
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'payment_reliability' => 'Payment terms, approvals, and closeout expectations were clear and fair.',
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'contact_availability' => 'Listed contacts and escalation paths were reachable during the work window.',
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'schedule_reasonableness' => 'Schedule, appointment window, duration, and urgency were reasonable for the work.',
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'support_responsiveness' => 'Buyer-side technical or dispatch support responded when needed.',
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'closeout_fairness' => 'Approval, evidence review, and closeout requirements were handled fairly.',
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],
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],
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];
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