Codex
35 lines
2.1 KiB
PHP
35 lines
2.1 KiB
PHP
<?php
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return [
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1 => [
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'name' => 'Level 1 - Smart hands',
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'short_name' => 'Smart hands',
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'description' => 'Follows clear remote direction, performs basic onsite tasks, takes photos, swaps labeled equipment, and reports what they see. Scope must be tightly defined and should not require independent diagnosis.',
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'scope_rule' => 'Use for simple, clearly documented tasks with step-by-step instructions and available support.',
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],
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2 => [
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'name' => 'Level 2 - Installer',
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'short_name' => 'Installer',
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'description' => 'Installs or replaces equipment independently, follows a defined plan, verifies operation, and completes normal closeout. Scope should identify the equipment, expected result, and test path.',
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'scope_rule' => 'Use for planned installs, swaps, turn-ups, and closeouts where the desired end state is known.',
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],
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3 => [
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'name' => 'Level 3 - Troubleshooter',
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'short_name' => 'Troubleshooter',
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'description' => 'Works semi-independently when the exact fault is unknown, gathers evidence, isolates likely causes, and attempts practical remediation within an agreed boundary.',
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'scope_rule' => 'Use when the problem is not fully known, but the buyer can define systems involved, support path, and escalation limits.',
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],
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4 => [
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'name' => 'Level 4 - Specialist',
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'short_name' => 'Specialist',
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'description' => 'Handles advanced or vendor-specific systems, complex integrations, certification-heavy tasks, or work where mistakes carry higher operational risk.',
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'scope_rule' => 'Use when specialty knowledge, verified credentials, or deeper system ownership is required.',
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],
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5 => [
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'name' => 'Level 5 - Project lead',
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'short_name' => 'Project lead',
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'description' => 'Coordinates multi-tech, multi-site, or high-ambiguity projects, manages onsite decisions, documents changes, and handles buyer/provider coordination.',
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'scope_rule' => 'Use for leadership, field coordination, cutovers, escalations, or projects where onsite judgment is central.',
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],
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];
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